About SimpleSurvey | SimpleSondage 

We help Canadian organizations answer their questions and make data-driven decisions. Trusted and widely used by public agencies, healthcare organizations, educational institutions, consulting firms, professional associations, and various other industry sectors across Canada, SimpleSurvey delivers secure and versatile solutions you can rely on. As a Canadian SaaS company, we specialize in online surveys, forms, live voting, and elections—designed for organizations with strict requirements for data privacy, bilingual delivery, accessibility, and respondent anonymity.  

Position Summary 

SimpleSurvey is seeking a skilled and autonomous Product Specialist with concrete experience in using survey software. This is not an entry-level role—we are looking for someone who can hit the ground running, confidently support clients, and take full ownership of training, configuration, and turnkey project delivery. 

You will serve as a product expert and trusted advisor for our clients, helping them maximize the value of the platform through responsive support, hands-on configuration, and strategic guidance. Fluency in both French and English is required.  

Key Responsibilities 

• Client Support & Troubleshooting 
  • Deliver responsive, expert-level support via in-app support and video conferencing. 
  • Resolve technical issues and guide clients through advanced survey configuration. 
• Training & Onboarding 
  • Deliver one-on-one or group training sessions in both official languages. 
  • Coach new and existing clients on best practices and platform usage. 
• Product Demonstrations 
  • Conduct live, bilingual product demos for prospective clients. 
  • Clearly explain platform features and use cases with confidence. 
• Turnkey Project Implementation 
  • Lead full-cycle survey and form projects: requirements gathering, logic configuration, testing, launch, and reporting. 
  • Ensure alignment with accessibility standards (WCAG), privacy laws, and client objectives. 
• Product and Client Feedback 
  • Relay client feedback and feature suggestions to the product team. 
  • Help identify usability improvements and client needs based on real use cases. 
• Documentation and Knowledge
  • Sharing Contribute to help documentation, internal procedures, and support templates. 
  • Share insights with the broader team to improve consistency and client experience.  

Required Qualifications 

• 3+ years of experience working with advanced survey platforms (e.g., SimpleSurvey, Qualtrics, Alchemer, SurveyMonkey, Formstack, etc.) 
• Expertise in configuring surveys/forms using skip logic, branching, piping, display rules, and quotas 
• Experience delivering client-facing training, onboarding, or support services 
• Strong problem-solving skills and technical aptitude 
• Excellent communication skills in French and English, both verbal and written 
• Highly autonomous and organized, with a proactive approach to learning and supporting clients 
• Familiarity with data exports, reporting, or survey methodology is an asset Experience working with public-sector or regulated clients is a plus  

What We Offer 

• A collaborative and supportive work environment in a stable, self-financed
• Canadian company Flexible remote work options 
• The opportunity to work with high-impact clients across Canada 
• A role that combines independence, variety, and meaningful client relationships