Software Support Specialist

OUR COMPANY

SimpleSurvey is a leading Canadian provider of innovative online survey, form and voting solutions with an excellent service reputation and a tremendous opportunity for continued strong growth.

Established in 2007 to serve Canadians first, we support a myriad of clients across the country and beyond, in government, healthcare, education, research, professional associations, private sectors, and numerous other sectors. We have earned an excellent reputation in our field thanks to our sophisticated online data collection platform, our attention to detail and the dedication of our team to deliver exceptional service.

THE POSITION

We are currently seeking to hire a self-motivated, customer-centric team player with an analytical spirit to join our Customer Experience team as a Software Support Specialist. If you are problem-solver with a heart for service and think you have what it takes for this role, we would love to hear from you.

KEY RESPONSIBILITIES

• Provide bilingual support and product information to clients (primarily online).
• Resolve client issues by prioritizing and investigating errors.
• Provide online training to SimpleSurvey users and demos to potential clients.  
• Provide client feedback to product team and suggest software enhancements to improve user experience.
• Test software updates and report bugs and technical issues.
• Contribute to the documentation of new features and maintain bilingual online user guide. 

SECONDARY RESPONSIBILITIES

• Work with clients to understand their needs and deliver turnkey solutions (surveys, form-processing applications, votes, special projects). 
• Configure software to support client needs (forms, business processes, rules …).

QUALIFICATIONS 

• 2 or more years of experience in a similar role in a SaaS/Cloud company
• Bachelor’s degree or DEC/College degree in a relevant field of study or a field of study that can add value to the position.
• Experience using advanced online survey software and form-centric applications with business process automation and workflow capabilities.
• Strong Microsoft Office 365 skills (Teams, Outlook, Word, Excel, SharePoint, etc.).  
• Quick-learning, service-oriented team player and problem solver.
• Able to prioritize a varied workload (organized, work well with deadlines).
• Strong communication skills (written, verbal, English/French).

EMPLOYMENT CONDITIONS 

• Permanent, full-time employment.
• Permanent work-from-home requirement (main stakeholders in Greater Montreal area).
• Advantageous conditions, competitive salary (based on experience), bonus.
• A stimulating work environment with a great team spirit in a growing company.  
• A place to be heard and to make a difference.  

We are an equal opportunity employer, committed to equal opportunity, diversity, and fair employment practices. 

If you are interested in applying to this position, please send your resume and let us know why you would like this position and how you can make a difference!