Privacy Policy

Privacy Policy, effective as of July 1st, 2018

A reference to “SimpleSurvey”, “we”, “us”, “our” or the “Company” is a reference to OutSideSoft Solutions inc. (Quebec, Canada).

SimpleSurvey treats all Data as highly confidential. This Privacy Policy describes our privacy practices. We encourage you to review it periodically to stay informed about how we collect, process and share your Personal Data.

1. Processing activities covered

This Privacy Policy applies to the following three processing activities:

  • Visiting our websites, including our SimpleSurvey cloud-based software service website, which display or link through to this Privacy Policy;
  • Receiving communications from us, including emails, texts or fax
  • Registering for our webinars or events.

Our websites may contain links to third-party websites, applications and services that govern their own Information practices. We encourage you to review their privacy policies.

2. Our responsibility

Unless expressly specified otherwise, we are the controller of your Personal Data and responsible for the collection, processing and disclosure of your Personal Data as described in this Privacy Policy.

This Privacy Policy does not apply to the extent we offer our Customers cloud products and services through which they may create their own websites or applications that use our software service to collect information from individuals that may include Personal Data. Customers who use our SimpleSurvey software service website with valid user accounts, own and control all information input into the software or generated on behalf of customers in connection with the service. In addition to all their collected respondent data, Customers manage the users who use the Customer user accounts to create, manage, distribute, or report the data.

3. Personal Data collected by us directly from you

When you use and interact with our websites and our software service, we collect log files and other information about your device and your usage of our websites through cookies or similar technologies, such as IP-addresses or other identifiers.

You are generally required to provide us with your contact information (ex. name, job title, company name, address, phone number, email address, username, password) if you:

  • sign up to use our SimpleSurvey software service;
  • request customer support through our support email;
  • request information about our services;
  • use “Contact Us” forms or similar web forms on our websites;
  • register for training or webinars.

We do not collect credit card information, however, purchases via our websites or SimpleSurvey platform may require you to provide financial information and billing information, such as billing name and address, credit card number, or bank account information to a third-party payment processing service.

4. Device and usage data processed by us

As is true of most web sites, we use common information-gathering tools, such as log files and cookies, to automatically collect information from your computer or mobile device as you navigate our websites or interact with emails we have sent you.

4.1 Logged information

Information automatically collected in log files may contain Personal Data associated with your usage, such as your IP (Internet Protocol) address, your device information, your location, your browser type, your operating system, your ISP (Internet Service Provider), your mobile carrier, the pages and files you viewed, your searches, system configuration information and date/time stamps. This information is used to understand overall usage to help us improve our websites and promote their security. We also collect IP addresses from users when they log into the services as part of our security features.

4.2 Cookies and other tracking technologies

We use cookies and similar technologies to compile information about the usage of our websites and software service, as well as the interaction with emails sent by us.

Some cookies are essential to use and navigate SimpleSurvey’s secure software service and you cannot opt-out of using of these cookies if you want to use the software service.

We use Google Analytics on corporate websites to help us analyze usage and improve them.

4.3 Social Media

We use Social Media sites, such as Facebook, Linkedin and Twitter, to market our services and communicate with our users. These sites are governed by their own privacy policies.

5. Purpose for the processing of Personal Data

We collect and process your Personal Data to:

  • Provide our websites, including our cloud-based SimpleSurvey software service;
  • Promote the security of our websites;
  • Manage user subscriptions;
  • Manage support requests;
  • Improve our websites;
  • Send marketing communications;
  • Comply with legal obligations.

Should we need to collect and process Personal Data by law, or under a contract we have entered into with you, and you fail to provide that required Personal Data when requested, we may not be able to provide the Purchased Services.

6. Location and security of Personal Data

Your Personal Data is collected and stored in Canada in Microsoft Canada data centers.

We take great care to help prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, the Personal Data we process or use. Although we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions.

7. Your Personal Data rights
7.1 Your rights

Local data protection laws provide you with certain rights regarding your Personal Data that that may include your right to access it, to rectify it, to erase it (be forgotten), to restrict processing of it, to transfer control of it and to the processing of it.

7.2 Exercising your rights

If you want to exercise your rights, please contact us at We try to respond to all legitimate requests within one month and will contact you should we require any additional information. If you are an employee of SimpleSurvey Customer, please contact the Customer account administrator displayed in the application home page to make changes to your information.

7.3 Your rights relating to Customer Data

We may also process Personal Data in the role of a processor, as described above. If your data has been submitted to us by a SimpleSurvey customer and you want to exercise any rights you may have under applicable data protection laws, please inquire with our customer directly. Because we may only access our customer’s data upon instruction from the respective customer, if you want to make your request directly to us, please provide the name of the SimpleSurvey customer who submitted your data when you contact us. We will refer your request to that customer, and will support them as needed in responding to your request within a reasonable timeframe.

7.4 Marketing and subscription communications

You may use the “unsubscribe” link located on the bottom of our marketing emails to opt-out of receiving them in the future, if we process your Personal Data to send you marketing communications. You will still receive important emails related to your account and current business relationship with us, including subscription information, webinars/events, service notifications or security-related information.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our organisation, practices, technology, legal requirements and other factors. The “effective date” at the top of this Privacy Policy will be updated if we make an update. We will provide you with a notice of the update by sending you an email notification to your account email address and/or posting a visible notice on our website. Your continued use of the website after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by the modified and Privacy Policy.

9. If you need to contact us

Please email us at if you have questions regarding this Privacy Statement or our privacy practices.