Junior Software Support Specialist

Our Company

SimpleSurvey is one of the country’s leading providers of survey and online voting solutions, fully developed, hosted, and supported in Canada.

Established in 2007, we serve numerous clients across the country and beyond, primarily in the government, healthcare, education, research, professional associations, and private sectors. SimpleSurvey has earned an excellent reputation in its field thanks to its flexible and powerful platform, its attention to detail and its unparalleled quality of service.

One offer, two guiding lines of opportunity

1. Software as a Service (SaaS) by subscription: SimpleSurvey offers a DIY hosted survey software tool that allows you to create, manage, deploy, track, and analyze surveys and forms. Our professional, multilingual, and multi-user software offers many advanced features making it ideal to create and manage online questionnaires for research, marketing studies, online voting, elections, referendums, and other applications requiring secure online data collection, analysis, and reporting capabilities. To see the full list of features: https://simplesurvey.com/features/.
2. Professional services: Implement, deliver, and support customer projects using our tool (health studies, public consultations, marketing studies, customer satisfaction surveys, elections, votes, referendums, etc.).

The profile

Although this position meets specific needs within the company, the aspect of strong growth at SimpleSurvey leads us to consider someone that is open-minded, creative, eager to learn and able to show initiative in dealing with colleagues and assigned tasks. In short, someone with excellent interpersonal skills whose know-how has great potential for development.

The position

Junior Software Support Specialist
(Online survey and voting solution)

As our diverse user base grows, we are looking to hire a junior software support specialist to continue to provide the best possible support and user experience for our customers. Working under the supervision of the Product Specialist, the role of the Junior Software Support Specialist will focus on supporting the company’s current growth by participating in support activities related to product development and service delivery.

Key responsibilities

• Provide bilingual support and product information to clients (primarily online).
• Help configure/manage client mandates (surveys, votes, special projects).
• Resolve client issues by prioritizing and investigating errors.
• Work with product team to provide client feedback.
• Test software updates and report bugs and technical issues.
• Maintain bilingual online user guide.

Secondary responsibilities

• Suggest new software ideas and enhancements to product development team.
• Provide online training and demos to SimpleSurvey users.
• Contribute to overall success of company.

Qualifications

• D.E.C., Bachelor’s degree or equivalent experience/qualifications in IT, marketing, research, communications, or other fields of study that could bring added value to the role.
• Experience using SimpleSurvey or other survey software is an asset.
• Experience in a user support role for a hosted software company.
• Facility with browser-based software applications.
• Proficient in Microsoft Office (Teams, Word, Excel, Notes, PowerPoint, Planner, Outlook).
• Quick-learning, service-oriented team player and problem solver.
• Able to prioritize a varied workload (organized, work well with deadlines).
• Strong communication skills (written, verbal, English/French).

What we offer

• A great team spirit in a stimulating work environment.
• An opportunity to contribute to the success of the company.
• A chance to make a difference and grow in a dynamic company.
• The convenience of working from home with a regular schedule.

Employment conditions

• Permanent full-time contract requiring 37.5 hours per week.
• Permanent work-from-home requirement, with main stakeholders in Greater Montreal area (South Shore and Montreal).
• Advantageous conditions, competitive salary based on experience.

We are an equal opportunity employer, committed to equal opportunity, diversity, and fair employment practices.

If you are interested in applying to this position, please send us your resume by simply clicking on the following link, and letting us know why you would like this position and how you can make a difference!