---
title: Frequently Asked Questions
date: 2023-07-13T11:38:00-04:00
author: SimpleSurvey
canonical_url: "https://simplesurvey.com/faq"
section: Pages
---
# Frequently Asked Questions

Got a question? Find answers to our FAQs below.

 

 

 

 

 

 

 

- ## Is SimpleSurvey hosted in Canada?
    
    Yes, all data collected through SimpleSurvey’s platform is securely hosted in Microsoft Canada SOC 2 level data centers, ensuring compliance with Canadian data residency requirements and providing peace of mind for organisations concerned with data sovereignty. [Read more](https://simplesurvey.com/platform/canadian-hosting).
- ## How does SimpleSurvey ensure the security and privacy of my data?
    
    The privacy and security of your data are our topmost concerns. As a Canadian company, we comply with the strict Canadian privacy laws and data residency requirements of our clients, implementing advanced security measures to ensure your data is fully protected at all times in secure, Canadian data centers. [Read more](https://simplesurvey.com/platform/privacy-security).
- ## Can I create accessible surveys?
    
    Yes, SimpleSurvey allows you to create accessible surveys using WCAG 2.1 AAA compliant question-types and response page elements, supporting popular assistive technologies such as the JAWS screen reader.
- ## Can I create multilingual surveys?
    
    Yes, with SimpleSurvey’s user-friendly translation feature, you can include up to 40 languages in a single survey. All responses are gathered in a unified dataset, simplifying reporting and analysis. You can send invitations to participants in their preferred language, or allow them to easily switch between languages, ensuring an inclusive experience for all. Additionally, SimpleSurvey's software and support is available in both official languages, English and French.
- ## How does SimpleSurvey work with other tools and systems?
    
    SimpleSurvey works seamlessly with standard tools such as Excel, SPSS, and Power BI. In addition to supporting several standard data file export options, we also offer API access, webhook methods, and software-specific connectors to enable deeper integrations with other systems.
- ## What professional services does SimpleSurvey offer?
    
    SimpleSurvey provides a full suite of professional services designed to help you get the most out of our platform. Our experienced team of consultants can assist with everything from creating online surveys, forms, live votes, and elections to performing data analysis, onboarding your team, delivering turnkey projects, and more. We're here to ensure you maximise the platform’s potential and achieve your goals seamlessly. [Learn more.](https://simplesurvey.com/services).
- ## How are the plans structured?
    
    SimpleSurvey offers subscriptions tailored to meet the needs of any organisation, whether you require simple, straightforward solutions or need to tackle demanding and complex projects. Our scalable plans are priced according the features included, the number of users, usage limits, and add-ons, ensuring that you get the right solution for your specific requirements. [See plans and features.](https://simplesurvey.com/plans-pricing)
- ## How can I get started with SimpleSurvey?
    
    Getting started with SimpleSurvey is easy. You can [sign up for a free trial](https://form.simplesurvey.com/demo/?lang=EN) or [contact us](https://simplesurvey.com/contact) to discuss the best plan for your needs.
- ## Terms of use
    
    For all the details on how our SaaS platform or online data collection and analysis can be used, please consult our [Master Subscription Agreement](https://form.simplesurvey.com/oss/external/msa.aspx?lang=EN). If you have any questions about using our software, don’t hesitate to [contact us](https://simplesurvey.com/contact).

[![](https://simple-survey.transforms.svdcdn.com/production/images/Features_banner.png?w=400&h=248&q=90&auto=format&fit=crop&dm=1762889552&s=4b15180024fc41b0ce23c14866a833b6)

### Discover all we have to offer

Explore our wide range of features and options for all your data collection needs.

Learn more](https://simplesurvey.com/survey-software/features)[![](https://simple-survey.transforms.svdcdn.com/production/images/Canadian-hosting.png?w=400&h=248&q=90&auto=format&fit=crop&crop=focalpoint&fp-x=0.4973&fp-y=0.5717&dm=1762890902&s=6933d7a5350fd8a32bea75ee99d33312)

### Hosted in Canada, always

Meeting Canadian data sovereignty, residency, and privacy requirements.

Learn more](https://simplesurvey.com/canadian-hosting)[![](https://simple-survey.transforms.svdcdn.com/production/images/Turnkey_banner.png?w=400&h=248&q=90&auto=format&fit=crop&dm=1762963992&s=fa7e3cd32779cc3a9503f11947575868)

### Services for your every need

From turnkey projects, to elections, to data analysis, we've got you covered.

Learn more](https://simplesurvey.com/services)